The other guy was also confused as how to keep using POP.) He called me while he waited for GoDaddy to get back with him- all he needed to do was change the server names. told one guy he needed to reconnect the account to outlook but he wanted to keep using POP and didn't know what to do. (They are migrating accounts to office 365.
but two clients might be able to beat that with GoDaddy. I would normally say that is one of the worst support staff. Even though I retired several years ago, I (and my wife) continue to use Outlook 2013, which I purchased when I was still working as a consultant. I have been using Outlook for over 20 years now. I like to think of myself as a fairly technically skilled PC user who is mostly self-sufficient with software issues. When I asked her about it, she said she did not know that Microsoft is the vendor.Īt this point I'm totally flummoxed. she said I needed to contact "the Outlook company." I'm not making this up. After following her suggestions for a password change, etc. I could do some screenshots but I hope that's not needed.įinally I called Comcast and talked with a second-level support person in their "security" department. Once I do that, Outlook folder counts reset accordingly. The only workaround has been to connect to Outlook webmail, and refresh each folder count. The Inbox folder count even includes all those messaages that Outlook filters to the junk mail folder. do not update when I move or delete messages. However, in the past few weeks, my Outlook f total item folder counts for inbox, Sent items, spam, etc. Outlook will perform a test of the account settings.Ĭongratulations! You're done re-configuring your Outlook client to send and receive Comcast email.For years now, I have used Comcast as my ISP with an IMAP email account. Select TLS from the drop-down box for Use the following type of encrypted connection.Enter 587 in the Outgoing server (SMTP): field.Select SSL from the drop-down box for Use the following type of encrypted connection.Enter 993 in the Incoming server (IMAP): field.
Confirm the radio button for Use same settings as my incoming mail server is selected.Click the check-box for My outgoing server (SMTP) requires authentication.Enter your password into the Password: field.Confirm your Xfinity ID has automatically been entered into the User Name: field.Enter into the Outgoing mail server (SMTP): field.Enter into the Incoming mail server: field.Select IMAP in the Account Type: field.Enter your name into the Your Name: field and your full email address into the E-mail Address: field (including the portion of your email address).Select Manual setup or additional server types and click Next.Select the E-mail Account radio button, then click Next.Click the Account Settings button, then select Account Settings….
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